Shipping & Returns

SHIPPING

Due to the handmade nature of your items please allow 5-10 days to process, pack and ship your order. 

Most of our items ship for $5 letter shipping. Please note letter mail is untracked. Once it leaves our hands we have no way of knowing where it is, or when it will get to you. We are not responsible for any lost packages. If you would like to track your package you will need to select tracked shipping at checkout

If ordering a higher quantity of items, or any items with driftwood, that require a box, tracked shipping will be needed and calculated at checkout.

Free local pickup is available in West Kelowna, BC. Choose local pickup at checkout.

Your orders are packed with love using upcycled, recycled, and compostable minimal packaging.


RETURNS

All items are final sale.

We want you to LOVE your Hello Soulshine pieces. If for any reason you are unsatisfied with your items, or you have any questions or concerns about your order, please reach out by email to lisa@hellosoulshine.ca and we will make it right! :)